Terms & Conditions

Last updated: February 2026

1. Introduction

These terms and conditions govern your use of the Vranch House Children's Charity website (www.vranchhouse.org). By accessing and using this website, you accept these terms in full. If you disagree with any part of these terms, please do not use our website.

2. About Vranch House

Vranch House Children's Charity is a registered charity in England and Wales (Charity No. 1002926) and a company limited by guarantee. Our registered address is Pinhoe Road, Exeter, Devon, EX4 8AD.

3. Website use

You agree to use this website only for lawful purposes and in a way that does not:

  • Infringe the rights of, or restrict or inhibit the use of this website by, any third party
  • Breach any applicable local, national, or international law or regulation
  • Introduce viruses, trojans, worms, or other material that is malicious or technologically harmful

4. Intellectual property

All content on this website — including text, images, logos, graphics, and design — is the property of Vranch House Children's Charity or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written permission.

5. Donations

All donations made through this website are voluntary and non-refundable. By making a donation, you confirm that:

  • You are authorised to make the payment
  • The payment details you provide are accurate
  • If you have ticked the Gift Aid declaration, you are a UK taxpayer and understand the requirements

100% of donations go directly to supporting the children and young people at Vranch House. No donation money is spent on administration costs.

6. Event tickets

Event tickets purchased through this website are subject to availability. By purchasing a ticket, you agree to the following:

  • Tickets are non-transferable unless stated otherwise
  • Vranch House reserves the right to cancel or postpone events, in which case a full refund will be offered
  • Refund requests for change of mind must be made at least 14 days before the event date

7. Accuracy of information

We make every effort to ensure the information on this website is accurate and up to date. However, we do not guarantee that all information is complete, accurate, or current. We reserve the right to make changes at any time without notice.

8. External links

This website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of external sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

9. Limitation of liability

To the fullest extent permitted by law, Vranch House Children's Charity shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of, or inability to use, this website.

10. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to these terms

We may revise these terms at any time by updating this page. You are expected to check this page periodically to take notice of any changes.

12. Contact

If you have questions about these terms, please contact us at mail@vranchhouse.org.